Privacy Policy
Inverty Buyers Agency ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, hold and disclose your personal information, and how we handle it in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It applies to your use of our website, inverty.com.au, and to the services we provide.
1. The information we collect
The types of personal information we may collect include:
- Contact information — your name, email address and phone number, which you provide when you make an enquiry, download one of our resources, subscribe to updates, or book a call.
- Property and financial information — information relevant to providing our buyers agency services, such as but not limited to your budget, purchase goals, borrowing position and property preferences. This is collected only when you engage us or are discussing engaging us.
- Identity information — documents and details required to meet our obligations under Australian anti-money laundering law, collected only from clients we formally engage.
- Website usage information — such as your IP address, browser type, the pages you visit and how you interact with our site, collected automatically through cookies and similar technologies.
2. How we collect your information
We collect most information directly from you — when you complete a form on our website, email or call us, book a discovery call, or engage our services. In some cases, and only where reasonably necessary to provide our services, we may collect information from third parties acting on your behalf — such as your mortgage broker, conveyancer or accountant — with your knowledge.
If you choose not to provide certain information, we may not be able to provide you with our services.
3. How we use your information
We use your personal information to:
- respond to your enquiries and requests;
- provide our buyers agency services, including but not limited to searching for, analysing and negotiating property on your behalf;
- communicate with you about your engagement;
- send you resources, updates or other communications you have subscribed to — you can opt out at any time using the unsubscribe link or by contacting us;
- meet our legal and regulatory obligations; and
- improve our website and services.
We do not sell your personal information.
4. How we share your information
We do not disclose your personal information except as described in this policy. We may share your information with:
- Service providers who help us operate our website and business — such as but not limited to website hosting, form, email, booking and data storage providers.
- Professionals engaged on your behalf during a property purchase — such as but not limited to conveyancers, mortgage brokers, building and pest inspectors, quantity surveyors and property managers. This information is shared only with your knowledge and for the purpose of your transaction.
- Government or regulatory bodies where we are required or authorised by law to do so, including reporting obligations under Australian anti-money laundering law.
- Any other third party to whom you have consented to us disclosing your information.
5. Overseas disclosure
Some service providers we use may store or process data outside Australia. By using our website and services, you consent to your information being handled in this way.
6. How we protect your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using reputable service providers and limiting who can access your information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
7. Cookies and website analytics
Our website uses cookies and similar technologies to help it function and to understand how visitors use it. This includes Squarespace's built-in analytics, and third-party analytics tools such as Google Analytics where enabled. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
8. Data retention
We keep your personal information only for as long as it's needed to deliver our services, meet legal requirements, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymize it.
9. Your rights
You have the right to access, update, or correct your personal information at any time. If you wish to exercise these rights, please contact us using the details below.
10. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. Most concerns can be resolved quickly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au/privacy
Phone: 1300 363 992
11. Third-party links
Our website contains links to third-party websites and resources. We are not responsible for the privacy policies or practices of any third party, and we encourage you to read the privacy policy of any site you visit.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Inverty Buyers Agency
Email: div@inverty.com.au
Phone: 0450 789 696